Any Questions on Automated?
What application service level do you guarantee?
99.9%. Our scheduled downtimes related to functionality updates of Automated are typically pushed to the application Saturday nights Central European Time.
Do you offer free testing?
Yes. You may test the application for 30 days for free with all functionalities.
Is Automated pay-as-you-go?
Yes. We do not charge you any fix cost (e.g. for setup or maintenance). You are only charged transactional fees based on the volume of your transactions.
Who pays for Automated?
The site/shipper decides if they or their partners (carriers, clients, suppliers) pay for the transactions.
What do you charge for?
We charge related to transactions, i.e. based on the volume of time slot bookings or transport orders.
Do you charge for moving an already booked time slot?
Do you charge for changing any details of a transport order?
What types of logistics sites/operations can be managed in Automated?
Automated may be used in ports, warehouses, control towers, factories.
Can we use Automated on a standalone basis, without transport orders?
Yes. In this case you typically create time slot bookings schedules for your site(s) and grant access to your partners (carriers, clients, suppliers) so they can book time slots. All details of the booking will be entered by them manually.
Can Automated handle transport orders?
Yes. You may use Automated to communicate your transport orders with your partners (carriers, clients, suppliers) and/or to use them as a basis for time slot booking.
How long does it take to implement Automated?
If you want to use Automated standalone (i.e. without transport orders), it takes about 30 minutes to
Can we use one Automated corporate account to oversee logistics processes of several of our sites/operations?
Yes. Automated is by design an application providing multi-site visibility.
Can Automated handle both in- and outbound shipments?
What is the service level of Automation's Customer Support Team?
Our Customer Support Team is available 24/7/365 via firstname.lastname@example.org. Depending on the urgency of the issue, we typically reply to you in three to six hours.
Is Automated 100% cloud?
Yes. Automated is provided to you as Software as a Service, via your web browser.
What are the next items on Automated's development roadmap?
Key users of our clients have continuous access to our development roadmap. They are kindly asked to mark their level of interest in the planned functionalities and also submit new items and change requests.
What do we need to do to go live on Automated?
Just a couple of things. Please read Getting Started.
Where do you store our data?
Your data is stored in Europe in Tier IV data centers providing 99.995% uptime per year on a 2N+1 fully redundant infrastructure.
Can we use Automated for spot transport sourcing?
Are there different user access levels in Automated?
Yes. Users may be corporate account administrators, have read-write access, read-only access or other specific, more granular access types.
Does Automated send user-defined e-mail notifications?
Yes. Automated is designed to be a supply chain communications tool based on the manage by exception concept. Users have the choice to opt in/out of e-mail notifications sent by the application.
Is Automated transport modality independent?
Yes. You may use Automated for road, sea, air, rail and barge shipments.
What application languages are available in Automated?
Currently, Automated is available in English, German, French, Spanish, Polish and Hungarian. Upon request additional languages may be added within a short timeframe.
Do you provide transaction reports?
Yes. You may receive daily, weekly, monthly retrospective reports of time slot level transactions on a regular basis in CSV format, sent to a list of e-mail addresses.
Can Automated send back information directly into our ERP/TMS?
Yes. Information submitted by the site or your partners (carriers, clients, suppliers) can be sent back directly into your ERP/TMS via our standard interface.
Can Automated notify of delays?
Can Automated measure and report dwell times, delay and OTD?
What are your terms of payment?
Our standard terms of payment are 30 days net from the date of invoice.
Can we hang up a flat screen in our warehouse and run Automated on it with auto-refresh?
Can we enforce a time slot booking cut-off for our partners (carrier, clients, suppliers)?
Yes. You can choose between a daily fix cut-off or a rolling cut-off x hours before the start of the time slot.
Do we need to sign a contract with Automated Supply Chains?
You can use Automated just by accepting our Terms when registering or alternatively we can sign a contract.