Zvezda decreases waiting times and increases timely customer deliveries
Zvezda (aka 'the Star company') is a leading Russian prefabricated scale models and (educational) board games manufacturer, founded in 1990. Since 1994 the company is the largest Russian children's toys exporter, supplying to more than 50 countries. The company won countless 'model of the year' awards thanks to their attention to detail and maximum reliability of their products.
"We effectively fight congestion, detention charges, overtime at our warehouse, late customer deliveries by using Automated's cloud supply chain collaboration application. Just by setting up our schedules and giving access to our carriers and clients, we effectively outsource the time slot booking process and provide the required visibility to all supply chain players. Introducing appointment scheduling proves to be one of the most powerful changes you can do to improve your supply chain."
PESTOV DENISOVICH, SUPPLY CHAIN MANAGER
> Congestion at our site
> Uncontrollable demurrage fees
> Deteriorating site-carrier relationship
> No visibility into our outbound shipments causing problems for warehouse work planning
> Late customer deliveries
> Overtime at our site
We started using Automated after a quick, 30-minute setup with all our carriers and clients. All pickup and delivery appointments are now booked by them - they feel they are more responsible for arriving on time and the drivers are happy that they don't have to wait long hours in the parking. Everyone enjoys a better visibility, our clients get their goods on time and we have a very efficient way to detect deviations and run reports.
Better workload and production planning
BETTER CUSTOMER EXPERIENCE
Timely deliveries, stock reduction
No congestion and less safety problems at site
Less site administration, empowered partners, improved site-carrier relationship
TIME AND COST SAVINGS
Less overtime on site, fewer warehouse headcount
More control, better analytics